Need Help?
How can I place an order?
To order on cds.flowey.com/ you’ll need to enter the following:
- A valid Email and a strong password
- a delivery address (and billing if different)
- a debit/credit card or PayPal account
To place an order, just follow these steps:
1. Once you have browsed and decided on the item(s) you wish to purchase, place them in the cart by selecting the desired language and click on Add to cart. Click the cart at the top right of your screen to continue your purchase.
2. In cart you will find an overview of all the items you have added. Bear in mind that only after completing your order the items are effectively reserved for you.
If you’re happy with your selection, click on checkout to proceed to payment, and complete your order.
3. In checkout, select a delivery address and your preferred payment method and fill out the details where needed. On the next step you will be given the chance to check your order details and add any vouchers or Express Delivery before confirming. If you are paying by PayPal you will now be redirected to the PayPal website to complete the process.
4. Once your order has been completed you will see the confirmation on the screen and you will receive a confirmation email with your order number shortly after. To stay informed about the status of your order visit Your orders in your account or check your tracking code received in your email confirmation.
We will also notify you by email as soon as your delivery leaves our warehouse. This email will also provide you with your tracking number.
Your order will arrive within 5-7 days (Monday-Friday) after it’s been placed.
Where is my order?
You can find a personalised tracking number in the shipping confirmation sent to your email address. Please consult and allow up to this date for your order to arrive.
A tracking link is provided in your shipping confirmation email and becomes active within 24 hours.
You can also track your order here once the order has been shipped.
Please note: Delivery times may vary according to your location. Please refer to Ups tracking link.
Please note: we may experiencing delays both from our end working with a limited work force and from our delivery service partners who are also experiencing an influx of work load with a reduced number of drivers due to Covid-19. pandemic. We will do as much as we can to get orders processed and shipped as quickly and efficiently as possible during this period.
Please note: FLOWEY reserves the right to charge the full shipping fee applicable to resend if the item is returned to us as the customer was unable to take delivery of the parcel for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item reshipped. If a customer inputs any incorrect details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel.
How do I cancel my order?
If you made a mistake or simply changed your mind after placing an order, as long as your parcel has yet to be picked and packed in our warehouse, you’ll have the option to request the cancel.
If the cancel request is made before the confirmation shipping Email, you will get a refund according to your payement.
To cancel your order:
1. Go to Your Orders in your account
2. Click on view order*
3. You have Two choices: Ask for a total refund of the order, or select only specific items. Click on ‘Refund my entire order’ or ‘Ask for a refund under each product’ and follow the steps on screen
4. If you have paid your order by Paypal, you can expect your refund within 2-3 days. If you selected credit card as your payment method, you can expect your refund within 4-5 days
Some important points:
- Your delivery address can’t be changed once you have placed an order, but you can cancel the order and place a new one specifying a different address.
If you wish to cancel an order after it’s been dispatched it would fall under our returns guidelines. (see below)
How do I return products?
You may return products for a full refund up to 14 days from order receipt date.
1. Go to Your Orders in your account
2. Click on view order*
3. You have Two choices: Ask for a total refund of the order, or
select only specific items. Click on ‘Refund my entire order’ or ‘Ask
for a refund under each product’ and fill the popup form with the most precise description, a date of return deposal and upload a picture if necessary.
Send the products at : L.C.I S.à. r.l. FLOWEY® 2, Z.A.C. Klengbousbierg L-7795 Bissen – LUXEMBOURG
4. After that, the request is sent to our sales department. You will get an answer with 3-4 days.
4. If you have paid your order by Paypal, you can expect your refund
within 2-3 days. If you selected credit card as your payment method, you
can expect your refund within 4-5 days
Secure payment
By bank card (Visa, Master card, CB) or Paypal
Fast delivery
We ship via Ups. Secure and fast delivery all around Europe.
Responsive service
A question, need help ? Monday to Friday from 10 a.m. to 7 p.m
REFUND POLICY
Product received broken?
We take care of you.
